How to buy a ticket
Select ‘buy ticket’ for the event you are interested in. The product will be added to your shopping cart. Click on ‘checkout’. Complete the registration and billing information. Choose your payment method and complete the purchase process. Once completed, you will receive 2 emails: a registration email (‘Welcome to El Susurro’) with your username and password, and a confirmation email (‘Thank you for your order’). If you don’t see them in your inbox, please check your spam folder.
How to redeem a voucher
If you have bought your ticket at another point of sale or you have a promotional voucher, please go to the event, click on ‘buy ticket’ and you will see a section where you can insert the voucher. Complete the purchase process.
How to send one or more tickets as a gift
When you buy more than one ticket for a streaming concert, the platform will send you in the purchase confirmation email as many coupons as extra tickets you have purchased, which you can forward to the person or persons of your choice. They will have to go through the purchase process and where it says: ‘Do you have a coupon, click here to insert your code’, they will have to insert the coupon. The result will be ‘0’ and then they should complete the purchase and the operation will be successfully completed.
How to watch a concert
The concerts are streamed on the same page of the event, in the same area where the video is shown. To watch the concert you need to log in with the email and password you used to register when you bought your ticket. To confirm that you are logged in you will see in the top right menu: ‘Hello (your name)”.
How to access the platform from a different device than the one I bought the ticket from
You must log in with the email address used to purchase the ticket and generate a new password at this link:
Change password
How to propose a concert
Reminder
For both in-person and streaming concerts, once you have purchased your ticket, we will send you a reminder by email the day before the concert.